Troubleshooting
Fix common sign-in, schedule, notification, request, and time-clock problems.
I cannot accept an invitation
Confirm you are using the newest invitation and the invited email address. The link may be expired, revoked, already accepted, or replaced by a resend. Ask a Manager to check its status and resend it.
I signed in but see no schedule
Check the selected Workplace. The Manager may not have published the week yet, the Schedule may be for another Location, or your Employment may not have access to that Location. Drafts never appear to Workers.
My schedule looks different from a message I received
Use the current Published Schedule inside jooling. Push and email can be delayed. Open schedule history to compare versions and Inbox to find the related change notice.
I acknowledged a change but still need to respond
Acknowledgement only means I saw this. A late material change can separately require Accept shift or Decline. Open the change card and complete the remaining action.
I requested release but the Shift is still mine
This is expected until an eligible replacement is approved and a new schedule version is published. Continue to treat the Shift as your responsibility while the request is pending.
I cannot request an Open Shift
You may lack Location or Position access, have overlapping work, be unavailable, or no longer have an active Employment. Review the Shift details and ask a Manager if the reason is unclear.
Timecard will not start
Check that the Shift is assigned to you, the allowed early-start window has begun, and location permission is enabled when your Workplace uses a geofence. Move inside the Location boundary and confirm your device has a network connection. On Kiosk, confirm both the Location PIN and your Worker PIN.
A tap failed or the network dropped
Reconnect and look at the current visible state before tapping again. Avoid creating a different action while the first is uncertain. If the problem continues, note the time, screen, and action and share them with a Manager.
Notifications do not appear
Check device notification permission and jooling’s notification settings. Open Inbox even if push is missing; Inbox and the Published Schedule are the durable source of truth.
I see the wrong role or workplace data
Stop before making changes. Switch to the correct Workplace. If the problem remains, sign out and back in, then ask a Manager to review your Employment, role, Locations, and Positions.